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hbd33 handles your information with a clear, defined scope — what we collect, how we use it, and the choices you hold at every step. This policy applies to your use of our platform where access is permitted under your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any verification data required to keep your account active. We also record transaction activity connected to your wallet interactions, including deposits or withdrawals made through Nagad or Rocket. This activity log exists so we can resolve disputes, respond to support requests and meet the obligations that apply to our platform in eligible regions. Beyond account-level data, we collect standard session information — device type, browser version and pages visited — to maintain site performance and improve how the platform works on mobile. We do not sell your personal data to third parties for marketing use. Where we share data with service partners, it is limited to what those partners need to operate a specific function, such as payment processing through Nagad or Rocket, and they are bound by confidentiality terms. Data retention periods follow what is required under applicable rules in the regions where we operate. You may request a review of what we hold at any time by contacting our support team through the published route in your account. Access to this policy and the platform itself depends on your local law and whether your region is covered.
This policy covers specific areas of your relationship with us. Understanding what falls inside and outside its scope helps you know where to direct questions and what protections apply to your account activity.
Any data you provide when creating or maintaining your account falls within this policy — login credentials, contact details and identity verification records we hold on file. You can request a review of these records at any time through the support route in your account.
Wallet activity linked to Nagad or Rocket — deposits, withdrawals and account adjustments — is logged and covered by this policy. These records support dispute resolution and are not shared beyond what payment processing requires.
Session data collected while you browse the platform — pages visited, device type, time on site — is covered here. We use this data for platform maintenance only, not for profiling or third-party advertising.
External services you access through links on our platform — including payment gateways, third-party game providers and external sites — operate under their own privacy terms. Our policy does not extend to those environments once you leave our platform.
Your account gives you a direct path to act on your data rights without needing to go through a formal process first. Inside the account settings area, you can review the contact information we hold, update any details that have changed, and check the transaction records linked to your Nagad or Rocket wallet activity. If something looks incorrect — a name, a contact detail, a linked wallet entry — you can flag it directly through the support channel published in your account. We will review the record and correct it where the evidence supports the change. For broader requests — such as asking what categories of data we hold about you, or asking us to remove data we no longer need for operational reasons — the support team handles those in writing. There is no automated deletion tool; requests are reviewed individually. Response times depend on the nature of the request and the verification steps required. Access to these rights is available to account holders in eligible regions where our platform is permitted to operate under local law.
Open the account settings area to see the contact details and verification information we currently hold against your account.
If a name, contact detail or wallet entry linked to your Nagad or Rocket account needs updating, raise it through the support route shown inside your account.
For questions about what categories of data we hold, write to the support team via the published contact route. We will respond once identity verification is confirmed.
Where we no longer need your data for operational or compliance reasons, you may request removal in writing. Each request is reviewed individually, not processed automatically.
If you have a question about this policy, a correction request, or a concern about how your account data is handled, the routes below are the ones we actively monitor. Use the channel that suits how you prefer to communicate — all privacy-related requests are handled by the same team.
The live chat option inside your signed-in account is the quickest way to raise a privacy question. Available to account holders in eligible regions. Access depends on local law.
For written requests — data review, corrections or removal — use the email address published in the Contact section of your account dashboard. Written requests are tracked and responded to in the order received.
The Help Centre linked from your account footer covers common policy questions and explains the steps for standard data requests. Start here if you want to understand what a formal request involves before submitting one.
We apply access controls and standard encryption practices to the data we hold. Your account credentials are stored in a hashed format — we do not hold your password in plain text, and our team cannot retrieve it on your behalf. If you lose access, the reset route in the account login area walks you through the steps shown there. Cookies on our platform are used for session management and site performance; you can review browser-level cookie controls through your device settings at any time.
We use session cookies to keep your account active while you browse. Performance cookies help us identify where the mobile experience needs attention. You can manage cookie preferences through your browser settings without affecting your account login.
Passwords are stored in hashed format. If you suspect unauthorised access to your account, use the account security section to change your login credentials immediately and contact support via the published route.
We keep account and transaction records — including Nagad and Rocket wallet activity — for as long as required under applicable rules in your eligible region. When retention is no longer required, data is removed from active systems.
When we update this policy, the revised version is published on this page with the effective date shown at the top. Continued use of the account after a policy update means you have reviewed the revised terms. You can request a summary of what changed via the support route.
These are the questions we receive most often about how we handle account data, what rights you have and how to contact us with a specific request.
We collect the details you provide during registration — name, contact information and any verification records required to keep your account active. We also log session data such as device type and browser version for platform performance. No additional data is collected without your action.
Yes. Wallet activity linked to Nagad or Rocket is logged as part of your account transaction history. Retention periods follow the requirements applicable in your eligible region. You can request a review of these records by contacting support through your account.
You can submit a written removal request through the email route published in your account dashboard. Each request is reviewed individually. We retain data required for compliance or dispute resolution; data no longer needed for those purposes can be removed on request.
We share data only with service partners who need it to operate a specific function — for example, payment processing through Nagad or Rocket. Those partners are bound by confidentiality terms. We do not sell personal data for marketing use by third parties.
Open the account settings area to review what we hold. If a detail is wrong — a contact entry, a linked wallet record — raise it through the live chat or email support route published in your account. We will review and correct it where the evidence supports the change.
This policy applies to account holders using the platform in eligible regions where access is permitted under local law. If you are unsure whether the platform is available where you are, check the eligibility information shown in the account registration or access area.